1. How can I get assistance with transportation of my vehicle?

   A. There are transport companies located all around the U.S., in every state, and can be searched for online, or by hiring a transport broker to find a transporter for you.  We can assist with finding a transporter for you, as we have access to a nationwide loadboard that transporters all across the U.S. use to book loads.  

2. How can I get information about transportation of my vehicle?

   A. If you hire a third-party to book transport for you they will provide you with all required information such as dates, price, contact information, etc.  If you choose to have us find transport for your vehicle we will provide you with the information at the time the transporter is booked.  You will receive an email from us containing the transporter’s name and contact info, driver’s contact info, pickup and delivery dates, and the exact amount you will need to pay.

3. Can I pick up the vehicle myself?

   A. Yes, you always have the choice to pick up the vehicle yourself.  The only information Copart will need to release the vehicle is your buyer number that we provide you with and the lot number of the vehicle.  

4. Do you assist with shipping vehicles outside of the U.S.?

   A. Our overseas shipping is limited, as we only use a freight forwarder located in NJ, and we only ship to certain parts of the world.  The shipping availability may change from time to time, depending on what the rates and availability is with our freight forwarder.  For availability and prices it is best to contact our office prior to purchasing the vehicle to make sure we will be able to assist you, and to get current rates.  The process for overseas shipping is lengthy and can take some time to arrange so it is always best for you to obtain all necessary information/prices prior to your purchase. 

5. Can I drive the vehicle out of the yard, or does it have to be towed?

   A. That will depend on the condition of the vehicle, and the title type.  If the vehicle has a salvage title you are not allowed to drive it on the roads until it passes proper salvage inspections.  If the vehicle has a clean title and is in running condition you are able to drive it out of the yard, with the proper paperwork.  Just like all legal running vehicles, you will need to obtain temporary proof of insurance as well as temporary registration in order to legally be able to drive it out of the yard.  And of course always have the vehicle inspected to ensure it will run and drive, before making plans to drive the vehicle from the yard.

1. How accurate is the listed vehicle information on Copart?

   A. When Copart creates a listing for a vehicle, the advertised information is fairly accurate at that particular time.  Depending on how long the vehicle sits at the yard and what kind of damage it sustained, some of that information could become inaccurate, that is why it is so important to have the vehicle inspected prior to auction.  For example, if the vehicle was brought in as a flooded vehicle, and at that time the vehicle was verified to be a run and drive, due to the flood damage it could become an inoperable vehicle after some time passes, since water can damage electrical parts.

2. How can I get additional information about a listing?

   A. Besides the basic information that Copart lists on their listings, you can obtain a deeper history of the vehicle by doing a vin search.  There are many different sites that offer vehicle history based on the vin number, and some vehicle listings on Copart have a link for “AutoCheck” report right under the vin number.  It is very important to obtain as much information as you can about any vehicle you plan on purchasing on Copart.

3. Do you offer inspection services and where can I find inspectors?

   A. We do not offer inspection services ourselves, but there are inspectors you can hire at all Copart yards.  Every Copart yard advertises a list of inspectors in that particular area that you can hire to inspect the vehicle for you prior to sale.  These inspectors do not work for Copart and are a third-party individuals, so prices differ from one inspector to another.  Inspections can be done at any time during business hours, except for the day of the auction.

4. Can I return the vehicle to Copart if there is an issue with it?

   A. Unfortunately you cannot return vehicles to Copart after the sale.  All sales are final, and all vehicles are sold as-is, that is why it is very important to inspect the vehicle prior to bidding, and obtain as much information as you can.  In the event that you don’t want the vehicle and you have not paid for it yet you can choose to relist it and pay the penalty fee instead, but once the vehicle is paid for and picked up from the yard you have accepted it the way it is.

1. How long does it take to receive the documents for my new vehicle?

   A. The overall process takes on average of 2-3 weeks.  Copart will begin their title processing after payment is made, and send it to us after their processing is complete.  The timeframe can fluctuate depending on the volume of titles that particular yard is processing at the time.  Once our office receives the title you will be contacted that day, and if all fees are paid and all information is provided, our title department can get your title sent out in as little as 1 day.

2. Do I have to put the same name on the title as I registered with?

   A. No you do not.  The title can also be put in a relative’s name, a Company name, or a friend.  If you have a company you wish the title to go in we would need a copy of the license.  However, in the case where you purchased the vehicle for a client of yours, we will not be able to put the title in your client’s name, you will be required to obtain a title in your name first before you can reassign it to your client.

3. Can I register a vehicle with a junk title, certificate of destruction, or a bill of sale?

   A. Unfortunately no, no state will accept any title/document that is meant for scrap or parts only.  The only title types you are allowed to register are clean or salvage certificate of title.  The following documents types are not meant for registration and can only be used for parts to rebuild a different vehicle, or scrap metal:  Scrap title, Certificate of Destruction, Junk Vehicle bill of sale, Parts Only bill of sale, and Non-Repairable Title.

4. What is a salvage title?

   A. A salvage title is issued to vehicles that have sustained damage and/or have been deemed a total loss by an insurance company that paid a claim on it.  The criteria for determining when a salvage title is issued differ greatly by each state.  A salvage title cannot be registered for highway use due to it not being safe for the driver and everyone around them.  Every salvage title issued has a different story behind it, whether it was a severe accident or the vehicle was stolen/vandalized, and we strongly encourage all of our bidders to do proper research on every vehicle they intend to purchase.

5. What does it mean if the vehicle has a “reconstructed” (rebuilt) title?

   A. After a vehicle is issued a salvage title due to the insurance company claiming it a total loss, you have the chance to rebuild the vehicle back to manufacturer’s specs and following your state’s safety guidelines, and receive a reconstructed, or rebuilt, title to be eligible to register the vehicle again.  When it comes to purchasing a vehicle with an already rebuilt title, you may not know the history of the vehicle such as the extent of the damage, the quality of repairs that were done, so it is very important to research the history of the vehicle and get it inspected.

6. How do I get a salvage vehicle inspected?

   A. Each state has different requirements/regulations when it comes to a salvage inspection.  The most important points are getting the vehicle fully repaired and back to manufacturer’s specs, and finding a state licensed inspector to inspect the quality of the work.  You may contact your local DMV to ask for a list of available inspectors in your area, as well as a list of requirements. 

1. How do I bid?

   A. You would need to start by finding the vehicle you wish to bid on, for which you can use the many tools Copart has available for vehicle searches.  Once you have the ideal vehicle found, you will need to decide if you want to place a preliminary bid or live bid.  If you want to prebid you will simply enter your maximum bid amount and submit, and the VB3 system will bid on your behalf when the live auctions comes up.  If you want to live bid, you will need to wait until the specified date and time, and watch the live auction for your vehicle to come up on the block.

2. What does preliminary bidding mean?

   A. Preliminary bidding, or prebidding, is when you enter your maximum bid amount prior to the live auction, and Copart’s VB3 system will bid incrementally on your behalf when the vehicle comes up on the block during the live auction.  It will only bid up to your maximum if other bidders bid that high, and it will not go over the maximum you entered.

3. Where do I log in with the user ID/password you provided me with?

   A. Once you receive the login from us, you will need to go to Copart.com and select the “sign in” at the top right corner of the page.  This will give you a dropdown menu, from which you will need to select “member”.  Once the login page shows you will enter the 5 or 6 digit user id (aka bidder number) and the temporary password to log in.  The system will ask you to change the temporary password and update your email address, after which you will be ready to bid! 

4. What auction fees will I have to pay if I win a lot?

   A. There are a few different auction fees associated with each purchase, and they are added together to show a grand total on the “fee calculator” and on the invoice you will receive after winning.  The breakdown and explanation of these fees can be found in the “welcome” email you receive from us after registration.

5. If I am no longer interested in purchasing the vehicle, is there a way to cancel the bid?

   A. Unfortunately there is no option to cancel a bid once it has been placed.  Every bid is final, whether it was placed intentionally or not.  If you are the successful highest bidder on a lot and do not wish to proceed with the purchase, you have the option to relist the vehicle and pay a penalty fee for the rejection.

6. Are there any restrictions for me to bid?

   A. Yes, there are a few restrictions for you as a broker bidder, however we are able to bypass these restrictions by placing the bid on your behalf from our master broker account.  These restrictions include states such as: CO, WI, WA; and damage types such as: BIOHAZARD/CHEMICAL, PARTIAL/INCOMPLETE REPAIR, REJECTED REPAIR, DAMAGE HISTORY.  If you come across a vehicle with any of these restrictions you can call our office at 231-346-3400 and ask us to place the bid for you.

1. What kind of payments do you accept for vehicles?

   A. We accept bank wire transfers for payments of vehicles.  In certain cases if you have a Chemical Bank in your area you will have the option to make a direct deposit using a cashier’s check or money order.  Credit cards are not accepted for payment of vehicle.

2. How much are your service fees?

   A. Our broker fee is $200, and is charged for every vehicle you win.  This fee is a flat fee so the price of the vehicle will not change it.  You can find a list of other applicable fees under the “fee calculator” section found towards the top of our website.

3. What is my timeframe for making a payment?

   A. You will have 3 business days, including the day of the auction, to make a payment.  If the day of the auction lands on a weekend or a holiday your 3 day grace period will start on the next business day.  This grace period does not include weekends, so if you win the vehicle on Friday you will have until the following Tuesday to make full payment.

4. What will happen if I do not make payment in time?

   A. Copart will charge a one-time $50 late fee on the 4th day, if payment is not received in time.  Partial payments will not count and a late fee will still be charged if only a partial payment was made.  You can still pay for the vehicle if you are past the 3 day grace period, just make sure to add a $50 late fee.

5. Can I make the payment to Copart instead of paying you?

   A. No, the payment will have to be made to us using the bank wire transfer instructions found on the invoice.  The broker bidder account you will be using is under Advance Motors name in the Copart system, so the payment has to come from Advance Motors in order to be processed correctly and avoid any issues with the transaction.

6. What are all the fees you charge for each transaction?

   A. The main fees we charge as Advance Motors are the $200 broker fee, $15 FedEx title mailing fee and a $10 wire transfer fee.  Every transaction will have these fees on the invoice.  Other applicable fees can be found under the “fee calculator” section of our website.  If you are a Michigan resident there will be a 6% sales tax applied to the invoice as well as a $50 title processing fee, as we are required by the state of Michigan to collect taxes and process the title on your behalf.

1. Why do I have to pay deposit?

    A. The security deposit is what will give you bidding power, or the ability to bid.  The amount of bidding power will depend on the amount of security deposit you submit, you can use the calculator under “fee calculator” to determine how much deposit you will need based on how much you want to bid.

2. Can I use the deposit towards the purchase?

   A. Unfortunately the deposit cannot be used towards the payment.  The security deposit will stay on the account until you are done bidding and wish to close the account and receive a refund.  The only time your security deposit will be used is if you acquire any past due fees such as storage, relist fee, or late fees.

3. Is the deposit refundable?

   A. Yes, the security deposit is fully refundable within the first 90 days after submission.  After 90 days we are only able to refund the net amount (minus 3%) due to the card processor convenience fees.  Prior to refunding the deposit, we may use any part of it to satisfy any unpaid balances as a result of your bidding activity, that are left on the account.

4. How long does it take to receive my deposit back?

   A. After you submit a request for refund on our website, our sales team will process it within 1-2 business days of receiving.  Once refunded on our end, you will see the credit on your account in about 1-3 days, depending on your bank or credit card company.

5. How can I submit the security deposit?

   A. You will be prompted to enter your credit/debit card information at the end of the registration for the initial security deposit.  The minimum amount you will need to submit is $400, and you can adjust that amount at the top of the page based on how high you wish to bid.

6. How can I submit additional security deposit?

   A. Additional deposit can be submitted at any time right from our website.  The option can be found under “make payments” tab located towards the top of the page.  Here you can use a credit/debit card to submit any amount you wish, or you can also submit the deposit over the phone by calling our office at 231-346-3400.

1. How do I register?

     A. To get registered with us you will need to fill out the registration form on our website.  Follow this link for easier access:

https://advancemotorsllc.com/copart-register/

2. How can I submit the required identification?

     A. During the registration process you will have the option to attach a copy of your identification to the registration.  If you do not have a copy handy at that moment, you will also be able to email us a copy to: dmitriyko@hotmail.com.

3. What is the membership fee?

     A. The yearly registration fee is $75, and is what allows you to keep an open active account for a full year.  When you first register, you will receive a 45 day free trial to try out the account first, after which a $75 payment will be required in order to keep your account open.

4. How long does it take to register?

    A. The registration takes approximately 5 to 10 minutes to complete, and you will receive your new login within 30 to 45 minutes of completing the online registration.

5. What if I am already registered with Copart?

    A. Your personal account with Copart will not interfere with the broker bidder account you will receive from us.  The type of account we will issue you is different from your own personal account, it will give you access to all the required licenses to be able to bid on more vehicles.

 

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